Refund & Returns Policy

At F/FECTED Brand, customer satisfaction is our highest priority. We want every purchase to meet your expectations, and if you’re not completely satisfied, we’re here to make the return process as simple and transparent as possible. Please read our Refund & Returns Policy carefully before submitting a return request.

Return Eligibility

You may request a return within 14 days of receiving your order, provided the following conditions are met:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are intact.
The product shows no signs of wear, washing, damage, or alteration.
Proof of purchase or your order confirmation is provided.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Final sale or clearance items
Personalized or customized products
Items that have been worn, washed, or altered
Products without original packaging or tags

How to Request a Return

To start your return, please contact our customer support team with your order number and the reason for your return.

Email: info@ffectedclothes.de

Once your request has been reviewed, you will receive instructions for completing the return process.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Your refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the item is defective or an incorrect product was sent.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will gladly assist you with an exchange or replacement, subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery. Include your order number along with clear photographs of the product and packaging so we can resolve the issue quickly.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it can no longer be canceled and must follow the standard return procedure after delivery.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item received. We recommend using a trackable shipping service when returning products.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with a return, please contact our customer support team.